Return, Refund, and Exchange Policy

Buying Our Candles

Da Applausus UK products are fully handcrafted finished pieces or custom-made to order. Each item undergoes strict quality inspection prior to shipment to ensure it arrives in perfect condition.

• Inspecting Your Order: Once your order arrives, we kindly ask that you check it over. If there's anything that doesn't seem quite right, please reach out to us within 2 days of delivery — we're always here to help and will do our best to make things right.
• Refunds and Exchanges:
  • As all of our products are either one-of-a-kind or personalised to order, we are unable to accept refunds or exchanges for change-of-mind purchases.
  • If there's an issue with the quality or condition of your order, we'll work with you to find a suitable solution.

Disclaimer

Our candles are handcrafted in small batches, making each piece unique. Please note:

• Natural Variations: Minor imperfections, such as wet spots or frosting, may occur due to the natural properties of wax. These are part of the handmade process and add to the charm of our products.
• Product Images: There may be slight differences between the product you receive and the images on our website. These variations are normal and reflect the artisanal nature of our candles.
• Faults: Minor imperfections or differences in appearance are not considered faults. As such, we cannot offer exchanges, credits, or refunds for these circumstances.

If you have any questions or concerns, please don't hesitate to contact us at orders@daapplausus.co.uk. We're here to help and ensure you're delighted with your Da Applausus UK experience!

Thank you for supporting our small business.