Terms and Conditions

1. About Us

This website is operated by Da Applausus LTD (“we”, “us”, “our”).

• Registered business name: Da Applausus LTD
• Company number: 16774710
• Registered address: 101 King Lane, Leeds, LS17 5AX
• Contact email: hello@daapplausus.co.uk

2. Eligibility to Purchase

You must be at least 18 years old and legally capable of entering into a contract to place an order on this website.

3. Products and Descriptions

• We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.
• Images are for illustrative purposes only; actual products may vary slightly, particularly for handmade items.
• We reserve the right to modify or discontinue products at any time without notice.

4. Orders and Contract Formation

• Submitting an order constitutes an offer to purchase.
• A legally binding contract is formed only when we send you an order confirmation email.
• We reserve the right to refuse or cancel any order, including but not limited to:
  • Product unavailability
  • Pricing or description errors
  • Suspected fraud or misuse
• If payment has been taken for a cancelled order, a full refund will be issued.

5. Pricing and Payment

• All prices are displayed in GBP (£) unless stated otherwise.
• Prices include VAT where applicable.
• Payment must be made in full at the time of ordering.
• Accepted payment methods: Stripe, Apple Pay, Google Pay, debit/credit cards.
• We are not responsible for additional charges imposed by your bank or payment provider.

6. Shipping and Delivery

• Delivery details, costs, and estimated times are provided at checkout and detailed in our Shipping Policy.
• Delivery times are estimates, not guarantees.
• Risk of loss passes to you upon delivery.
• Ownership of goods transfers upon full payment.
• We are not liable for delays caused by events outside our reasonable control.

7. Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right:

• Notify us in writing at hello@daapplausus.co.uk within 14 days.
• Return the goods within 14 days of cancellation.
• Refunds will be issued within 14 days of receiving the returned goods or proof of return.

8. Returns and Refunds

Returned goods must:

• Be unused, undamaged, and in original packaging (where reasonably possible).
• You are responsible for return shipping costs unless the item is faulty or misdescribed.

Non-returnable items include:

• Perishable goods
• Custom or personalised items
• Sealed goods that are not suitable for return once opened (for hygiene reasons)

9. Faulty or Misdescribed Goods

Your statutory rights under the Consumer Rights Act 2015 are not affected.

If goods are faulty, damaged, or not as described:

• You may be entitled to a repair, replacement, or refund.
• Contact us within a reasonable time with details and evidence.

10. Intellectual Property

• All content on this website, including text, images, branding, logos, and code, is owned by or licensed to us.
• You may not copy, reproduce, distribute, or exploit any content without prior written permission.

11. User Conduct

You must not:

• Use the website unlawfully or fraudulently
• Interfere with website security or functionality
• Upload malicious code or attempt unauthorised access

We reserve the right to restrict or terminate access for misuse.

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses.
• Our total liability shall not exceed the value of the order giving rise to the claim.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under UK law.

13. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or supply chain disruptions.

14. Privacy and Cookies

Use of this website is also governed by our Privacy Policy and Cookie Policy, which form part of these Terms.

15. Changes to These Terms

• We may update these Terms from time to time.
• Changes will apply to orders placed after the updated date shown above.

16. Governing Law and Jurisdiction

• These Terms are governed by and construed in accordance with the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions or complaints, contact: